Last updated: August 28, 2026
Welcome to Mount Mob. This Privacy Policy explains how [LEGAL ENTITY NAME], doing business as Mount Mob ("Mount Mob," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit our website, request a quote, book a service, contact us, or otherwise interact with us.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you request a quote, book an appointment, submit a contact form, communicate with us, or purchase Services.
This information may include:
- Full name
- Email address
- Phone number
- Service address
- Billing information
- Requested service
- Preferred appointment date and time
- Information about your television, mounting surface, equipment, or installation location
- Photos or other information you choose to provide about the work area
- Appointment and service history
- Communications between you and Mount Mob
- SMS and email communication preferences
- Any additional information you choose to provide
2. Information Collected Automatically
When you use our website, we may automatically collect certain information about your device and your interaction with the website.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Referring website
- Approximate location derived from IP address
- Website interaction and usage information
We may collect this information through cookies, analytics tools, logs, and similar technologies.
3. How We Use Your Information
We may use personal information to:
- Respond to inquiries
- Provide quotes and estimates
- Schedule and manage appointments
- Perform requested Services
- Communicate about appointments or changes
- Send booking confirmations and reminders
- Process payments
- Send invoices and receipts
- Provide customer support
- Maintain service and warranty records
- Follow up after completed Services
- Improve our website and Services
- Prevent fraud and protect our business
- Comply with legal obligations
- Send promotional communications where permitted by law and where appropriate consent has been obtained
We do not use your personal information for purposes materially unrelated to those described in this Privacy Policy without appropriate notice or consent.
4. Service Address and Location Information
Because Mount Mob provides services at homes and other physical locations, we may collect the address where Services are requested.
We use service-address information to:
- Determine service availability
- Provide estimates
- Schedule installers
- Route personnel to the Property
- Complete the requested Services
- Maintain service and warranty records
We do not sell service-address information to third parties.
5. Photos and Installation Documentation
Customers may voluntarily provide photographs of televisions, walls, rooms, equipment, or installation areas so that Mount Mob can evaluate a requested service or prepare an estimate.
Mount Mob personnel may also take photographs before, during, or after an installation where reasonably necessary for:
- documenting existing conditions;
- documenting completed work;
- warranty claims;
- quality assurance;
- safety;
- insurance purposes;
- dispute resolution.
Photos collected for service documentation will not be used in advertising or publicly displayed in a way that reasonably identifies the Customer or Property without permission where required by law.
6. SMS and Text Messages
If you provide a mobile phone number, Mount Mob may send text messages related to Services you requested.
Transactional messages may include:
- Appointment confirmations
- Appointment reminders
- Installer arrival notifications
- Scheduling changes
- Quote updates
- Payment notifications
- Customer-service communications
Where required by law, promotional text messages will only be sent after obtaining the appropriate consent.
Consent to receive promotional text messages is not a condition of purchasing Mount Mob Services.
Message and data rates may apply.
Message frequency may vary.
You may reply STOP to opt out of promotional text messages.
You may reply HELP for assistance where supported.
Mobile Information
Mobile phone numbers and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers only as necessary to deliver requested communications or operate our business.
7. Email Communications
We may send emails relating to:
- Quotes
- Appointments
- Service updates
- Receipts
- Customer support
- Warranty matters
- Other Services requested by you
We may also send marketing or promotional emails where permitted by law.
You may unsubscribe from promotional emails at any time using the unsubscribe mechanism included in the message or by contacting us.
Transactional emails relating to an active appointment, payment, or customer-service matter may continue even if you opt out of promotional communications.
8. Payments
Mount Mob may use third-party payment processors to securely process payments.
Mount Mob does not intend to directly store complete credit- or debit-card numbers.
Payment processors may collect information necessary to complete a transaction, including:
- Payment card information
- Billing address
- Transaction amount
- Payment authorization information
Your payment information is also subject to the applicable payment provider's privacy policy and terms.
9. How We Share Information
We do not sell or rent your personal information to third parties for their own marketing purposes.
We may disclose information to trusted service providers who help us operate our business, such as providers of:
- Website hosting
- Cloud infrastructure
- Email delivery
- SMS communications
- Payment processing
- Scheduling
- Customer relationship management
- Analytics
- Fraud prevention
- Customer support
These providers may access personal information only as reasonably necessary to perform services for Mount Mob.
10. Business Transfers
If Mount Mob is involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of all or part of its business, personal information may be transferred as part of that transaction.
Where required by law, we will provide appropriate notice regarding material changes to how personal information will be handled.
11. Legal Requirements
Mount Mob may disclose personal information if reasonably necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from public authorities
- Protect the rights or property of Mount Mob
- Investigate suspected fraud or wrongdoing
- Protect Customers, personnel, or the public
- Enforce our agreements
- Establish, exercise, or defend legal claims
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including operational, legal, accounting, tax, warranty, fraud-prevention, and dispute-resolution purposes.
Depending on the type of information, retention periods may differ.
For example:
- Contact information may be retained while we maintain an active customer relationship.
- Appointment and service records may be retained for business, warranty, tax, and legal purposes.
- Payment transaction records may be retained as required for accounting and tax purposes.
- Marketing information may be retained until you opt out or request deletion where applicable.
- SMS consent and opt-out records may be maintained where necessary to demonstrate compliance with communications laws.
Information may be deleted, anonymized, or aggregated when it is no longer reasonably necessary.
13. Cookies and Tracking Technologies
We may use cookies and similar technologies to operate and improve the Mount Mob website.
These technologies may be used for:
- Essential website functionality
- Security
- Remembering preferences
- Analytics
- Measuring website performance
- Understanding how visitors use the website
You can configure your browser to reject or delete cookies.
Some features of the website may not function properly if certain cookies are disabled.
14. Analytics
We may use third-party analytics providers to understand website traffic and usage.
Analytics providers may collect information such as:
- IP address
- Device information
- Browser information
- Pages visited
- Referring pages
- Time spent on the website
- Interactions with website features
Where required, we will obtain appropriate consent before using non-essential analytics or advertising technologies.
15. Advertising and Remarketing
Mount Mob may use advertising services such as Google, Meta, or similar platforms to measure advertising performance or display advertisements.
Depending on the technologies enabled on the website, these providers may use cookies or similar identifiers to understand whether someone visited our website after interacting with an advertisement.
Users may be able to control personalized advertising through the privacy settings provided by those platforms or through applicable browser and device settings.
16. Google Services
Mount Mob may use Google services, including Google Maps or Google Places functionality, to provide features such as address autocomplete or location assistance.
Information entered into those features may be processed by Google according to Google's applicable terms and privacy policies.
Mount Mob does not control Google's independent processing of information through Google services.
17. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These measures may include access controls, secure communications, restricted access to systems, and security measures provided by our infrastructure and service providers.
However, no method of electronic transmission or storage is completely secure.
Accordingly, Mount Mob cannot guarantee absolute security.
18. California Privacy Rights
California residents may have rights regarding their personal information under applicable California privacy laws.
Depending on the circumstances and whether applicable legal thresholds are met, these rights may include the right to:
- Know what personal information is collected
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Receive information about disclosure of personal information
- Opt out of certain sales or sharing of personal information
- Limit certain uses of sensitive personal information
- Not be discriminated against for exercising privacy rights
Mount Mob does not sell personal information for money.
19. Privacy Rights in Other U.S. States
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on applicable law, these may include rights to:
- Access personal information
- Correct inaccurate personal information
- Delete personal information
- Obtain a portable copy of personal information
- Opt out of targeted advertising
- Opt out of certain profiling
- Opt out of the sale of personal information
We will respond to verified privacy requests as required by applicable law.
20. How to Exercise Your Privacy Rights
To submit a privacy request, contact hello@mountmob.com.
We may need to verify your identity before completing certain requests.
You may also use an authorized agent where permitted by law.
Mount Mob will respond within the time required by applicable law.
21. Children's Privacy
The Mount Mob website and Services are not directed to children under 18.
We do not knowingly collect personal information directly from children under 18 through the website.
If you believe a child has provided personal information to us without appropriate authorization, contact us so that we can review and, where appropriate, delete the information.
22. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Mount Mob does not control those third parties and is not responsible for their privacy practices.
We encourage users to review the privacy policies of third-party services before providing personal information to them.
23. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When we update it, we will revise the "Last updated" date at the top of the page.
If changes materially affect how we handle personal information, we may provide additional notice where required by law.
24. Contact Us
Mount Mob
- Legal entity: [LEGAL ENTITY NAME]
- Email: hello@mountmob.com
- Phone: (888) 495-1125
- Business address: 27819 Smyth Dr, Valencia, CA 91355
For questions about this Privacy Policy or our privacy practices, contact hello@mountmob.com.